Panthera Finance Pty Ltd repeatedly contacted three consumers for debts which they did not owe. For one of the consumers, Panthera contacted them a total of 47 times - 4 letters, 11 phone calls, 21 voicemail messages, 2 email messages and 9 text messages. As a result, Panthera was held liable for undue harassment.

For one of the three consumers, Panthera demanded that the consumer pay $100 to have their default listing removed from their credit history. However, the consumer was not on the default listing and even if the consumer was, they had the right to have their listing removed for free. Panthera was found held liable for misleading the consumer.

Panthera was ordered to (1) pay $500,000 in penalties, (2) pay $100,000 in legal fees for the Australian Competition & Consumer Commission (ACCC), and (3) was ordered to undergo an Australian Consumer Law compliance program.

Further Reading